All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. Items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. Damaged packaging (original manufactures box) will result in a $5.00 box fee. Do not mark or tape original box in any way. We will NOT accept returns of items with obvious signs of use. You must notify us by e-mail within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization number. Once you notify us, you will be issued a RMA # which must be written on the outside of the package you send to us. Once you receive this number, you have seven days to return the item/s to us. Print and complete Merchandise Return Form. Original manufactures shoebox MUST be shipped back with an outside carton, do not return shoes in only the original manufactures box. Any packages received without the appropriate RMA # written on the outside, or received after 7 days, will be returned to sender. All clearance sales, hosiery sales and undergarment sales are final, no returns / exchanges will be accepted on any clearance, hosiery or undergarment merchandise. It is recommended that you insure the package for delivery back to us. We cannot be responsible for packages that we do not receive or arrive damaged, due to shipping. We process returns ASAP, however allow up to 30 days for returns to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit. *Returns for store credit must meet the above terms. 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by MyHotHeels.com, will be assessed with a 15% restocking fee.

Due to health regulations, we will only accept returns on bikinis, undergarments or underwear that have not been worn and are in original unopened packaging with tags attached.

Refused Shipments - All refused shipments will result in 15% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders.

**Be sure to include in writing with your authorized return how you would like your refund (credit card or store credit). All returns made without details on how you would like refund, will result in store credit.